Promotional Strategies
Retail store is Coles and product name is Coke
1.
How does the company create awareness
of its product?
Ans: Coke is placed together in the Coles so that customers can easily see it. Coles usually put lots of boxes of discounted Cokes at the beginning of the drink shelf to attract customers. Coke is easily available in the Coles and anyone find it under the drinks area.
2.
How does the company get consumers to
try its product?
Ans: When newly released flavour coke is in the market, Coles will highlight the “NEW” label and try to remind people. Mostly Coles provides the discount on the coke to attract the consumers.
3.
How does the company give information
about the product to its customer?
Ans: Instead of advertising, Coles uses its store location and store displays as key elements of its marketing strategy. Coles encourage the customers to sign up online system and email subscription so that Coles can inform the customers about the latest promotion and weekly summary. Coles also provide weekly catalogue to customers. Moreover, the sales team is well trained and they have adequate information about the product that they can help the customers with.
4.
How does the company retain loyal
customers?
Ans: Coles has a membership program called “REWARDS” where customers keep shopping to collect more rewards points. Customers can use these points to get any products. Customers can even earn points on Coles Home, Car Insurance and customers can get points from Coles fuel stations as well.
5. How does the company entice the customer to buy more and use their product frequently?
Ans: The company can set a goal with rewards for the customers. For example, Coles has a partnership with Shell petrol station. Once customers spend $20 in-store, they can save 10 cents per litre on Fuel. The company can provide the discount option like buy one get one free to promote the products.
6. What promotions does the company use to identify more customers?
Ans: Customer always wants good products in effective amount. Coles regularly provides the discount on different products like beauty, food and vegetables, pet food and drinks etc. They regularly promote the different provides to attract the customers.
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